The surgery is open from 8.00am to 6.00pm, Monday to Friday for appointments at Addingham Medical Centre. We also offer GP appointments during the Extended Hours Service as detailed below:
- Monday to Friday – 18:30 to 20:00 – Springs Medical Centre, Springs Lane, Ilkley, LS29 8TQ
- Saturday and Sunday 09:00 to 11:00 – Silsden & Steeton Medical Practice, Elliott Street, Silsden, BD20 0DG
All Extended Access Service appointments need to be booked via our Reception Staff and are not available to book online. Tuesday evening Physiotherapy appointments at Springs Medical Centre are also available with Gabriel Sido.
Patients can book appointments up to three months in advance, apart from Mondays which can only be booked on the day via:
- SystmOnline (GP appointments only) for Addingham Medical Centre
- By Telephone
- In person
Phone lines are open from 8:00am and GP surgeries run from 8:30am and Nurse Clinics from 8.15am.
Why does the receptionist ask me what’s wrong?
It is not a case of the receptionists being nosey! The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’. Reception staff are trained in Care Navigation to ask certain questions in order to ensure that you receive the most appropriate medical care, from the most appropriate health professional at the most appropriate time.
Non urgent or routine appointments
For non urgent appointments or other routine matters, please phone after 10am. Most of our appointments are 10 minutes in length, so please be thoughtful of other patients waiting if you have several problems.
We offer non-urgent appointments within two working days of your request. You may have to wait longer if you wish to see a particular doctor. You can also book up to three months in advance.
Routine appointments are available to book with Nurses and Health Care Assistants.
Types of Appointment
Face to Face Appointments
If you need a same day appointment, please phone first thing as most of our appointments for that day are available from 8:00am. Naturally, the phone lines will be busy, so please bear with us. For non-urgent appointments or other routine matters, please telephone after 10.00am. Most of our appointments are 10 minutes in length so please be mindful of other patients waiting if you have several problems.
You can expect to be seen within 30 minutes of your appointment time. If for any reason this is not possible, please speak to Reception and you will receive an explanation.
If possible please try to telephone reception before 10:30am if you require a home visit.
A doctor may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability and remain at the doctors’ discretion.
Please remember that four or more patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the practice.
Requests for home visits after midday cause us particular problems as it involves a doctor having to leave a surgery full of patients waiting to do the visit. Please ring before midday or 10:30 ideally, but we do understand that you cannot plan being ill!
Our practice also offers bookable telephone appointments daily with the GP or the practice nurse and you will be telephoned back later. Please let Reception know if you prefer a telephone appointment and if you have any language problems.
Escape the wait, avoid shifting your day around and control your treatment. Use our eConsultation (electronic consultation) feature to get the advice you need when you need it. Once you submit an eConsult, you will get a response by the end of the next working day. Click on the blue box on the home screen to access this service. You do not require a specific log in to use this. Click here for a video on how to use eConsult.
Push Doctor is an online doctor consultation service based in the UK. The service currently has over 7,000 GMC registered GPs available for patient consultations. Patients connect to these doctors to receive secure online video consultations. The service is accessed online via computer or through a number of apps from mobile devices such as smart-phones or tablet devices. During a consultation, patients can be offered medical advice, referred for further treatment, provided with a fit note, signposted to external services or issued with a prescription for medicines which they can collect from their nominated pharmacy. Our version of this service is free for our patients when accessed via our GP practice.
Who can use this service?
We aim to provide an equitable and accessible service to all of our patients. However, exceptions will apply if:
- The patient is under 18 years of age
- The need is urgent and requires a 999 service
- Or if the patient does not have a unique mobile phone number.
Some practical considerations include:
- Does the patient have the appropriate device to consult on?
- Or do they have their identification to hand to pass the security check?
How do I access this?
The steps to access the service are as follows:
- Contact the Practice and request a video consultation
- Download the Push Doctor App and register your details via the App Store or Google play
- Book your appointment
- Choose a time that is suitable for you and confirm your appointment
- See a Doctor online
Access online video consultations using your smartphone, tablet or computer
Unfortunately, many appointments are booked and the patient never shows up or is late and has missed the 10 minute appointment slot. This means there are fewer appointments for everyone else. We understand sometimes you may be running late or will, on occasion, forget.
Please ring and let us know if you are running late and the receptionist will advise if the doctor / nurse can fit you in.
We have a ‘Did not Attend’ policy, noting any missed appointments – if it is becoming a pattern then we will write to you advising you of the steps we may take. In extreme cases, the practice may decide to ask you to register with another surgery and remove you from our list. This is for the benefit of our other patients.