HOW TO SEE A DOCTOR
We are open from 8.00am to 8.00pm and Monday to Thursday and 8.00 am to 6.00 pm on a Friday, 9.00 am to 11.00 Saturday and Sunday.
Phone lines are open from 8:00am and surgeries run from 8:00am. If you need a same day appointment, please phone first thing as most of our appointments for that day are available from 8:00am. Naturally, the phone lines will be busy, so please bear with us. For non urgent appointments or other routine matters, please phone after 10am. Most of our appointments are 10 minutes in length, so please be thoughtful of other patients waiting if you have several problems.
Why does the receptionist ask me what’s wrong?
It is not a case of the receptionists being nosey! The reception staff are members of the practice team and it has been agreed they should ask patients 'why they need to be seen'. Reception staff are trained to ask certain questions in order to ensure that you receive:
The most appropriate medical care
From the most appropriate health professional
At the most appropriate time
Receptionists are asked to collect brief information from patients
To help doctors prioritise house visits and phone calls
To ensure that all patients receive the appropriate level of care
To direct patients to see the nurse or other health professional rather than a doctor where appropriate
Reception staff, like all members of the team, are bound by confidentiality rules
Any information given by you is treated in the strictest confidence
The practice takes any breach of confidentiality very seriously and will deal with it accordingly
You can ask to speak to a receptionist in private away from the reception counter
However if you feel an issue is very private and do not wish to say what this is then we will respect your decision
Appointments with doctors are available to book online. We would request that these appointments be used only for medical reasons.
Access the online appointments system:
Missed appointments: Unfortunately, many appointments are booked and the patient never shows up or is late and has missed the 10 minute appointment slot. This means there are fewer appointments for everyone else. We understand sometimes you may be running late or will, on occasion, forget.
Escape the wait, avoid shifting your day around and control your treatment. Use our eConsultation (electronic consultation) feature to get the advice you need when you need it. Once you submit an eConsult, you will get a response by the end of the next working day
Please ring and let us know if you are running late and the receptionist will advise if the doctor / nurse can fit you in.
We have a new policy of noting any missed appointments - if it is becoming a pattern then we will write to you advising you of the steps we may take. In extreme cases, the practice may decide to ask you to register with another surgery and remove you from our list. This is for the benefit of our other patients.